Privacy Policy

1Introduction

ICE E-SKILL ("ICE", "we", "us" or "our") operates computer training centres and this website to provide diploma, certificate, modular, vocational and AI-related courses across Assam. This Privacy Policy explains what information we collect from students, parents/guardians, franchise enquirers and website visitors, how we use it, and the choices available to you.

By visiting our website, submitting an enquiry, or enrolling in any course, you agree to the practices described in this Policy.

2Information We Collect

We may collect the following categories of information:

• Contact & identity details — name, date of birth, gender, address, phone number, email address, and photograph submitted during admission or enquiry.
• Academic details — prior qualifications, course selection, batch timings, attendance, assessment results and certificate details.
• Payment information — course fee amounts, payment mode and transaction references. We do not store full card or banking credentials on our servers; payments are processed through our payment gateway or bank partners.
• Franchise & enquiry details — information submitted through the "Request a Franchise" or enquiry/admission forms, such as business address, location interest and contact preferences.
• Website usage data — pages visited, browser type, device information and approximate location, collected automatically through standard web-server logs and cookies.

3How We Use Information

Information collected is used to:

• Process admissions, enrolments and fee payments.
• Issue and verify certificates, mark sheets and student ID cards.
• Communicate about batches, schedules, results, offers and important updates via call, SMS, WhatsApp or email.
• Respond to enquiries about courses, admissions or franchise opportunities.
• Maintain internal academic and administrative records.
• Improve our website, courses and student support based on usage patterns.
• Meet legal, regulatory or accreditation requirements.

4Cookies & Website Data

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can disable cookies through your browser settings; some features of the website may not function as intended if cookies are disabled.

5Sharing of Information

We do not sell or rent personal information to third parties. Information may be shared only in the following situations:

• With authorised franchise branches or study centres, solely for admission and academic administration.
• With payment gateways or banking partners, solely to process fee payments.
• With certifying or accreditation bodies, where required for certificate issuance or verification.
• With government or regulatory authorities, where required by law.
• With service providers who help us operate the website (such as hosting or SMS/email providers), under confidentiality obligations.

6Data Security

We take reasonable administrative and technical measures to protect the information we hold from unauthorised access, alteration, disclosure or loss. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

7Information About Minors

Several of our courses (such as "AI for School Students") are designed for school-going learners. Where a student is a minor, admission-related information is submitted and consented to by a parent or guardian, and we recommend parents/guardians review this Policy before enrolment.

8Your Rights & Choices

You may request to access, correct or update the personal information we hold about you by contacting us using the details below. You may also opt out of promotional communications at any time; this will not affect academic or administrative communications necessary for your course.

9Data Retention

We retain student academic records, including certificate and result data, for as long as necessary to support certificate verification and academic record-keeping, and as required by applicable regulations. Enquiry data that does not convert into admission may be retained for a limited period for follow-up purposes.

10Third-Party Links

Our website may contain links to external websites (such as social media pages). We are not responsible for the privacy practices or content of such third-party websites and encourage you to review their respective privacy policies.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.

12Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: